Recent Why SERVPRO Posts

Should You Clean Up After A Fire By Yourself?

1/5/2021 (Permalink)

soot damage on walls after small kitchen fire Is it a good idea to clean up after a small fire by yourself? The answer may surprise you.

Here’s the scenario: You’re making dinner on the stove, but your child calls for you from the backyard. Making sure they’re okay, you leave the food cooking on the stove unattended and go outside. Distracted, you don’t remember the stove is still on until you smell burning food. Running into the home, you cover the pan, turn off the heat, and put the kitchen fire out yourself. 

Although you didn’t have to call the fire department, the entire downstairs of your home is still covered in black soot and smoke stains from your small kitchen fire. Wanting to return your home to normal as soon as possible, you start cleaning yourself - But should you? 

Why Shouldn’t You Clean Up After A Fire Yourself?

Homeowners shouldn’t try and clean up after a fire themselves because without the proper knowledge, they can actually make the damages worse.

Most homeowners aren’t aware of everything that needs to be done to completely rid your home of soot, smoke, and fire odors. If you perform cleanup yourself, you may find it increases costs down the line when you call in professionals to finish the work you can’t complete on your own. 

How Can You Make Fire Damage Worse By Cleaning Up Yourself?

  • Further embedding soot particles. When not using the correct cleaning materials to remove soot from walls, floors, ceilings, or your belongings, you can actually end up forcing soot particles further into your property. Using a wet rag will only smear soot across your walls rather than removing it. Fire cleanup services use specialized rags, sponges, and chemicals to actually remove soot particles and stains.
  • Inability to clean all damages. If you’re not experienced in after-fire cleanup, you may not reach every area that was actually affected by the fire. In many cases, there may be soot lingering in areas which appear undamaged. If you have an HVAC system, you will also be unable to clean the soot and smoke particles that made their way into the vents. Then, when the system turns on these particles will be spread around your home, possibly to places that were previously unaffected. 
  • Disregarding odor removal. Even after a small fire, a heavy smell will be left behind in your home that is a challenge to remove. This smell will not go away until everything is completely and properly cleaned, and sometimes will still linger after that. Professional companies use UV fogging and ozone machines to fully remove smoke odors from your home. This equipment is expensive and not available to the typical homeowner.
  • Increasing recovery costs. When you aren’t trained in fire damage restoration, you may throw away items that could have been salvaged by a restoration company with the proper knowledge and materials. Professionals will do all they can to restore items before deeming them non-salvageable. You may end up throwing out clothes or upholstery that otherwise would have been saved using the right process, driving up your recovery costs after a fire. 

When you have a fire in your home, the best course of action is to file a claim with your homeowner’s insurance company and get in contact with a trustworthy fire damage restoration company. This way you can be sure that your home is completely free of all smoke, soot, and odors that will not cause more damage in the future. 

How To Choose A Trustworthy Water Damage Company

12/15/2020 (Permalink)

person on computer looking for water damage restoration company Searching for a trustworthy water damage restoration company can be a challenge, but we've made this guide to make it a little easier.

When a water disaster strikes your home or business, you'll need to call a water damage restoration company right away to start mitigating the damages. But, you'll also want to be sure to hire a company that you can trust to get the job done right.

During a stressful time, you want the peace of mind in knowing you've chosen a trustworthy company to complete your cleanup and repair process. That's why we've put together this guide on how to choose a water damage company that you can trust.

Tips To Hire a Reliable Water Damage Restoration Company

  • Research if they're properly licensed and insured. Any experienced water damage restoration service will clearly post and advertise their licenses and insurance on their website or brochure. Do not use any company that will not provide their qualifications, as this means they probably do not have any. Any water damage restoration company should be certified by the Institute of Inspection, Cleaning and Restoration.
  • Research reviews and how long they have been operating. You likely won't prefer a company that opened its door the day before your disaster and has no reviews on the internet. With water damage, experience of the company is important as every water loss is different and will require different solutions.
  • Seek out references. Have any of your friends or family recently had a flood or water leak they needed assistance with? Or perhaps your workplace had a good company come in to clean up after the fire sprinklers went off. It always provides peace of mind that someone else has used a company before you and had a good experience.
  • Choose a company that provides 24/7 service. When emergency water damage occurs in your home, you'll need emergency services as soon as possible to help mitigate the damages and start the drying process to prevent mold growth. If a company does not provide 24-hour service, they are likely not a hardworking or reputable company. Those experienced in the water restoration industry understand that time is of the essence when it comes to flooding to prevent major damages to your home or business.
  • Choose a company with advanced equipment. You don't want to hire a company that comes to your home with the same grade fans and dehumidifiers that you could buy from Walmart. The water damage restoration company you hire should use commercial grade, state of the art equipment that will work efficiently to dry out your property. Companies should make full use of the tools at their disposal, including the use of moisture detection equipment to be sure that your property has properly dried out.
  • Company that provides a wide range of services. While it may seem beneficial to hire a company that only specializes in flood cleanup, in the end they may not be able to perform all the work needed to properly restore your home. At the very least, you should choose a company that provides water removal, inspection, drying services, sanitizing services, restoration, and mold remediation. Water restoration services should always include mold, as it can be a huge problem after water damage.
  • Choose a company that accepts insurance and works through the insurance process with you. A reputable water damage company will likely already have existing relationships with local insurance companies. They should understand the insurance process inside and out, and should be able to explain the insurance process to you in full. Never choose a company that doesn't work with insurance, as they are likely not a reputable company. Most water damage is covered by homeowner's insurance and should be handled by a company that accepts insurance.
  • Research companies that provide assessments before doing any major work. It's unlikely anyone will come from any water damage company to inspect damages at 2 AM, but they will send a team out to perform initial emergency water services. This would include removing water and setting up equipment. If a company wants to perform demolition or removing furniture and cabinets before having a formal inspection - they are not the company for you. Every water damage event is different and requires a detailed assessment after initial emergency services to create the proper plan to restore your property.

Hiring the right water damage restoration company for your needs can be stressful, especially when the clock is against you. But if you follow these tips, you should end up hiring a reputable restoration company that will return your home to pre-damage conditions in no time.

Can You Handle Water Damage By Yourself?

11/24/2020 (Permalink)

large question mark with text: should you handle water damage yourself? When you find water damage, you may be tempted to DIY the clean up and repairs to save some cash - But should you?

Majority of homeowners will experience water damage at some point. Roughly 14,000 people have a water damage emergency every day, causing you to wonder if you can handle water damage yourself. Here, we will review the issues that may arise when you handle water damage yourself instead of calling the pros.

Contaminated Water

Not all floodwater is equal. Depending on the source, there are different types of water - Some of which can make you seriously ill. Before ever attempting to handle flooding or water damage yourself, you must know what category of water you are dealing with.

Category 1: Clean Water

This water comes from a clean source, such as a burst pipe, water supply line, or faucet. This water is not harmful, but can quickly degrade to category 2 or 3 water depending on time, temperature, or contact with external contaminants.

Category 2: Gray Water

This water comes from a not completely clean source and could cause discomfort or illness if accidentally ingested. Sources of grey water include washing machines, dishwasher overflows, or a toilet overflow with urine but no feces. This type of water can quickly degrade into category 3 when left untreated.

Category 3: Black Water

This water is completely unsanitary and can cause severe illness or even death if ingested. You should avoid any contact with black water as it can contain harsh chemicals, raw sewage, or harmful bacteria. Sources of black water include sewer backups, flooding from rivers or streams, or long-standing water that has microbial growth.

If you're not sure the category of water or it is category 2 or 3, do not perform clean up for your own safety. Professional flood cleanup companies are trained and have the protective clothing needed to properly handle contaminated water or even raw sewage.

Insufficient Equipment

When you handle water damage yourself you won't have the same detection, water removal, or drying equipment that water damage restoration companies use. The household fans, dehumidifiers, or wet vacuums you use may not be sufficient to clean up all your water damage and properly dry out your home.

Restoration professionals use high power air movers, different types of humidifiers, as well as specialized moisture detection equipment to find all moisture and completely eradicate it. Depending on the amount of water that damaged your home, incorrect or insufficient equipment will cause the following issues that we outline here.

Structural Damage

Water damage can be a destructive force to your home. When water damage is any more than cosmetic, there are possibilities of structural damages to your home. These can include wood rot, buckling or soft walls & floors, or even sagging ceilings.

When the affected areas of your home aren't properly dried out, they will decay over time and need extensive repairs. When handling water damage yourself, it's easy to miss out-of-sight water damage and mistakenly think your work is complete.


Mold is always a possibility after water damage - growing in as little as 48 hours after water damage. But with fast action, it can usually be avoided. The less amount of time there is flood water or high moisture in your home, the less likely there is to be mold growth.

Issues with mold arise when moisture problems are not properly resolved. When you handle water damage yourself, you may feel that the drying process is completely and no moisture remains. Unfortunately, without the right equipment you may be mistaken that your efforts are complete. In these cases, you may notice a large mold problem shortly after handling water damage yourself.

When Can You Handle Water Damage Yourself?

We would only recommend DIY water restoration when you have a very small water problem. This could be a small amount of basement water seepage or a pipe leaking for a few days on concrete floor before you realized. You should only DIY water damage when you can be sure water has not migrated to other parts of your home and affected other materials.

A good rule of thumb is that if your water damage is something that would be covered by your insurance company you shouldn't do it yourself. You pay homeowner's insurance for a reason and its possible that the damages caused from handling water damage yourself will not be covered by insurance later. This is because insurance covers sudden and unforeseen damages. When you incorrectly handle water damage yourself, it's possible they will see it as your fault and deny your claim.

What Is Water Mitigation? Comparing With Water Restoration

11/11/2020 (Permalink)

equipment used for water mitigation The above specialized equipment is used to mitigate damages after flooding or water leaks.

When flooding or water damage affects your home, you will have to call a company to perform "water mitigation services". But what is the water mitigation definition? And how is it different from water damage restoration? Here, we will review the differences between these services so you'll be prepared when a water damage company visits your home.

What is Water Damage Mitigation?

Mitigation is the process of reducing further damages to your home or business - whether that be after a fire or a flood. Water mitigation companies use specialized techniques and equipment to minimize your loss.

The water mitigation process includes:

  • Cleaning and disinfecting salvageable materials and items
  • Extracting standing water from building materials that can be salvaged
  • Removing any wet furniture or debris from the property
  • Securing and stabilizing the property to prevent further damages by boarding up windows, using tarps, and other necessary actions
  • Drying out the home with commercial grade equipment: Air movers, dehumidifiers, floor drying mats, and more

The goal of mitigation is to ensure there are no further consequences from the disaster - not repair them. This helps prevent structural decay, building deterioration, and mold and mildew growth. These issues can make recovering after your water loss much more extensive.

What is Water Damage Restoration?

Restoration refers to bringing your damaged property back to it's former conditions. Water restoration means bringing your home back to pre-water loss conditions through reconstruction and rebuilding. This can only be done after the water mitigation process has been completed. Your property cannot be repaired until all water damage problems have been addressed.

Water damage restoration companies typically do the following:

  • Replace any damaged flooring, drywall, or other building materials
  • Remediate any mold issues
  • Test residual humidity and moisture before deeming the process complete
  • Resolve any cosmetic issues from your water damage
  • Repair structural damages
  • Remove any unwanted odors from the property

Are Mitigation and Restoration Companies the Same?

In most cases, water damage companies provide both mitigation and restoration services - as they are two sides of the same coin. It is best to use a company that does mitigation, restoration, and is well versed in construction. This ensures the process is completed seamlessly and by qualified professionals.

Using a company that provides both mitigation and restoration is also cost-effective. In many cases, it is cheaper to clean and restore rather than completely replacing all damaged materials. Experienced restoration companies know what materials can be saved and what must be thrown away.

Frequently Asked Questions About Water Damage Restoration

10/28/2020 (Permalink)

frequently asked questions about water damage restoration process SERVPRO of Old Saybrook can answer all your water damage questions!

When dealing with water damage in your home, you may have a lot of questions surrounding SERVPRO of Old Saybrook’s services. To help out, our highly trained team has answered the frequently asked questions about water damage restoration here! 

SERVPRO of Old Saybrook Answers Your Water Damage Questions

Q: How much does SERVPRO charge for water damage restoration?

A: Every water damage event is different, so it is hard to specify restoration costs. The average cost of a home water damage claim is $6,965, but can be more or less expensive. SERVPRO provides free estimates to our customers after assessing the size of the area affected, amount of water, how much equipment is needed and more. Your Project Manager will explain these details in full.

Q: Does SERVPRO accept insurance?

A: SERVPRO accepts all home and commercial insurance carriers. We will work directly with your insurance company to help lessen the stress of the situation. All we will need is your Insurance carrier’s name and your claim number to take over the process for you. 

Q: How does SERVPRO restore my home after water damage?

A: Here at SERVPRO of Old Saybrook, we follow a tried and true method of water damage restoration to ensure your home or business is completely and properly dried after flooding:  

Q: How long will the drying process take?

A: After your initial emergency service, the drying process takes an average of 3-5 days to complete. This is based on the amount of damage to your home or business. The drying process will be monitored by a Project Manager, who will determine when your structure has met drying standards. 

Q: Does SERVPRO prevent mold when addressing water damage?

A: By rapidly removing water and beginning the drying process as soon as possible, SERVPRO of Old Saybrook naturally does all we can to prevent the growth of mold in your property. Our team sanitizes and disinfects the damaged area with our antimicrobial treatment to remove any bacteria and prevent mold growth.

Q: Will water damage always cause mold to grow?

A: Since mold spores thrive on moisture, it is likely but not certain that mold will begin to grow in your property. Mold can begin to grow and spread in as little as 48 hours after water damage or flooding. If you take fast action, the likelihood of mold growing is much less likely. 

Q: Can SERVPRO handle damage from a natural disaster? 

A: Yes, SERVPRO of Old Saybrook is equipped to handle any storm-related disasters. In the event of major hurricanes or tornadoes, our Disaster Response Team may be dispatched to support the hardest hit areas. 

Why Should You Use SERVPRO of Old Saybrook?

12/24/2019 (Permalink)

KEEP CALM AND CALL SERVPRO w/ servpro truck Overwhelmed with water, fire or mold damage? Keep calm and call SERVPRO of Old Saybrook!

Why SERVPRO of Old Saybrook? 

There are many restoration companies to choose from in the Old Saybrook, Connecticut area. So why should you choose to use SERVPRO of Old Saybrook for your Water Damage, Fire Damage, or Mold Restoration needs?

  1. Each franchise is an individually owned and operated company. You will be getting personal service!
  2. We have advanced expertise in numerous areas of mitigation and restoration services. Our technicians are highly trained, and attend continuing education classes to ensure they are up to date in the industry.
  3. We work directly with most insurance companies, and will guide you through the insurance process. This all for no extra fee!
  4. We are available 24 hours a day, seven days a week. Call us anytime - someone will always answer!
  5. Technicians at SERVPRO of Old Saybrook will document every step of the process so you are confident that your home or office is in the right hands. 

What does SERVPRO do?

SERVPRO provides:

  • Residential & Commercial cleanup of:
    • Water & flood damage
    • Fire damage
    • Storm damage
  • Mold remediation
  • Restoration services

SERVPRO of Old Saybrook also performs these specialty cleaning services:

  • Biohazard removal
  • Sewage cleanup
  • Drapes and Blinds
  • Odor Removal
  • Trauma and Crime Scene Cleanup
  • Vandalism and Graffiti
  • Air Ducts and HVAC
  • Ceilings, Floors, and Walls
  • Carpet and Upholstery

Call SERVPRO of Old Saybrook for any and all Remediation and Restoration needs. 

Why SERVPRO? Our Dedication!

10/22/2019 (Permalink)

Dealing with a residential or commercial disaster is exactly that – a disaster! The last thing you want to do is try to figure out WHICH restoration company you should use. SERVPRO of Old Saybrook is making the choice easy for you. The resources and high-tech equipment that our team uses should be an easy reason to choose us for all of your restoration needs!

SERVPRO of Old Saybrook adapts to the latest advancements in technology so that our customers can enjoy a faster, more reliable, and more effective process. We thoroughly research and then select only the top quality technology to use at SERVPRO of Old Saybrook. This technology allows us to read moisture more accurately, test for mold immediately, and ultimately, streamline our entire process. Our advancements in technology ensure that the customer's needs always come first.

So, if you ever find yourself asking, “Why choose SERVPRO?” Be sure to remember the top-of-the-line resources we can offer you!

Why SERVPRO? Our Resources!

10/16/2019 (Permalink)

When you're faced with a residential or commercial disaster, making a decision on what company to use can be difficult – but it shouldn’t have to be! Our dedication to being the fastest restoration company in the industry should help you to make a decision!  

Our team is committed to being available 24/7, 365 days a year. We provide emergency cleaning and restoration services around the clock with an immediate response time so we can make you feel as at-ease as possible. Our team prides itself on the fastest response time and best service in the industry. If you're faced with an emergency situation, trust SERVPRO of Old Saybrook  to be Faster To Any Size Disaster.

When you’re in a panic, trust the dedicated experts at SERVPRO of Old Saybrook to make your disaster, “Like it never even happened.”

Why SERVPRO? Our Team!

10/7/2019 (Permalink)

Photo of team members smiling outside Lila, Sean, and Cathy! #TEAMLUCIANI

When you’re faced with a water, fire, mold, sewage, or any other property damage disaster, choosing a restoration company shouldn’t have to be a hard choice. Luckily for you, SERVPRO of Old Saybrook is making the choice easy. We have the best team in the restoration industry – hands down.

Our team is made up of industry experts with years of experience under their belts. We know the restoration industry inside and out, and thus, know the importance of getting the job done quickly for you. Our team’s motivation, team-oriented attitude, and industry experience should make the choice easy for you: choose SERVPRO of Old Saybrook. We know that if you make the decision to use us, you won’t ever have to ask “Why SERVPRO?” again. Our team will make your residential or commercial disaster, “Like it never even happened.”


9/30/2019 (Permalink)

male CEO smiling outside Mario Luciani, CEO

You have a residential or commercial property disaster, now what? Making a decision on what restoration company to use is often the next step. Rather than using valuable time to compare your options, go with the easy choice. SERVPRO of Old Saybrook is the restoration company you can, and should, trust! Why? Because of our CEO!

Mario Luciani, CEO, has been in the restoration industry for over 13 years. He’s worked hard to ensure his team is made up of only the most knowledgeable, dedicated, and ambitious professionals. Mario strives for excellence and only wants what's best for the customer. 

We believe in the power of leadership and Mario Luciani is the leader you can trust with your restoration needs: call his team at SERVPRO of Old Saybrook today!

Why SERVPRO of Old Saybrook

9/27/2019 (Permalink)

When you’re facing a property disaster, the last thing you want to do is weigh your options to decide which restoration company is best for you to use. Luckily, at SERVPRO of Old Saybrook, we make that decision easy for you.

Why SERVPRO of Old Saybrook?

  • 24/7/365 Emergency Response
  • Fastest Response and Arrival Time
  • Trained and Certified Restoration Professionals
  • Water, Fire, Mold, Sewage, Bio-Hazard Damage Experts
  • Locally Owned and Operated
  • Caring, Dedicated Customer Service Team
  • Insurance Claim Help
  • Third Party Financing Available

So, if you’re ever facing a property disaster, your choice can be easy. Our team is the best in the business and we can guarantee you’ll be satisfied with our services. Count on SERVPRO of Old Saybrook to make your disaster, “Like it never even happened.”

Prepare a "Toolbox" of Contacts for Storm Clean-up

9/17/2019 (Permalink)

cartoon bird in a red baseball cap holding a hammer and toolbox Be prepared

Preparing for a storm the Department of Consumer Protection advocates you research, verify, and store certain key business contacts in a couple of convenient locations at home, in the car, and on a mobile device.

5 To-Do's

Find a local, reputable locksmith and be sure they’re registered with the Department of Consumer Protection. Now before you’re locked out of your car or home -- lookup locksmiths & choose 1 with a good reputation and a registration with the Department of Consumer Protection.

Don’t have a plumber? talk to friends and family about whether who did a great job at a fair price. Important: Did they clean up when they were done? Check references!

Need an Electrician? Ask for references. Interview, choose a business you are comfortable with. Different licenses are for different sorts of electrical work. For example, an E-1 license is competent to do any and type of electrical work in your home

Or a Restoration Contractor(s) - Get references, speak to your building inspector, learn who to avoid. Verify. Contractors are registered with the Department of Consumer Protection!

Arborist - If a tree needs to be removed, use a certified home improvement contractor. To treat you need a licensed arborist. The Department of Energy and Environmental Protection permits arborists so you can call them 1st

If they are not registered, licensed or have insurance they should NOT be on the emergency list! After handling emergency damage, you don’t want more problems when the jobs being done illegally or improperly. You can confirm licenses and registrations online (in CT) here