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Water Heater Flood Cleanup: 4 Steps

4/6/2021 (Permalink)

water heater flood cleanup near me in middlesex county ct When a hot water heater flood your home in Middlesex County, CT, the water damage can be widespread and requires immediate attention.

The last thing any homeowner in Connecticut wants is to step into a cold shower, only to find their water heater burst and flooded their entire basement.

Since this appliance continuously refills, intense flooding can occur until you realize that anything is even wrong. To prevent extensive water damage from the water heater, immediate action must be taken to stop flooding and begin cleanup.

With over 14 years of experience in water damage restoration, SERVPRO of Old Saybrook will outline our top 4 tips for water heater flood cleanup, how to help prevent this appliance from malfunctioning, and whether or not the resulting flood damages will be covered by your insurance company.

What To Do When Your Water Heater Leaks

Immediately take the following steps when your hot water heater leaks and causes water damage in your Middlesex County home.

1.  Turn off the water and power to the appliance.

In order to stop the flow of water, you'll need to turn off both the water and power source to the appliance.

  • The water supply valve to the heater is located on the pipe above it which connects it to the main water line. If you cannot turn it off from here, turn off the water to your home.
  • For electric water heaters, cut the power at your circuit breaker box.
  • For gas water heaters, locate the gas shut off valve to the heater, which should be on a pipe on the side of the appliance.

2.  Clean up standing water.

You want to soak up as much water as you can to prevent it from seeping into floors, carpeting, or walls. You'll need a large amount of towels, rags, mops, buckets, and for larger amounts of water a wet dry vacuum.

If you can't remove the water from the water heater flood completely, you should call a local water damage restoration service in Middlesex County like SERVPRO of Old Saybrook. These companies use industrial strength water extractors to quickly remove all water and prevent it from migrating to other areas of your Connecticut home.

3.  Contact a plumber.

Before calling a plumber, it's best to take the previous steps to help minimize the water damage from the leaking water heater. It's best to not try and diagnose the problem yourself, and rather have a professional repair or replace the appliance as needed.

4.  Inspect for water damage and mold growth.

Depending on the location of the water heater in your home, a leak can cause much more water damage. When the appliance is located on an upper level, water can seep through floors, carpeting, ceilings, walls, all the way to the lowest level of your home.

You should inspect all areas of your home which could've been affected by the water heater flood for the following signs:

  • Sagging ceilings
  • Water stains or discoloration
  • Soft or squishy walls
  • Bending or bowing flooring
  • Musty odors
  • Visible mold growth

If you find any of the above damages in your Middlesex County home after a water heater leaks, you should call SERVPRO of Old Saybrook for a detailed damage inspection.

Preventing Water Heater Water Damage

Since most water heaters fail before they're 12 years old, there's not always something you can do to stop it from breaking or malfunctioning. Still, there are ways you can make it less likely for it to burst or leak in your Connecticut home.

  • Install a leak detector on the appliance that automatically turns it off when it senses a leak.
  • Drain your water heater once a year to prevent sediment build up which can cause it to fail.
  • Never ignore even the smallest amount of water leaking from the heater, as this is always a sign of a larger problem.
  • Install a drain pan at the bottom of the tank that drains outside of your home in case it begins to leak.
  • Know the signs that your water heater might break:
    • Popping or rumbling noises
    • Gas water heater causing a gas smell in your home
    • Water leaks
    • You hot water has flakes of rust or sediment in it
    • The water heater tank is rusting

Water Heaters and Insurance Coverage

Many Middlesex County homeowners ask us here whether or not their homeowner's insurance will cover the cost of water damage repair after a water heater flood.

The good news is that in most cases, standard homeowners insurance policies do cover damage restoration when your water heater fails and damages your home. However, they do not cover the cost of repairing or replacing the leaking appliance itself.

SERVPRO of Old Saybrook Can Cleanup The Damage From Your Water Heater Flood in Middlesex County

Sometimes the flooding and water damage from a water heater isn't something homeowner's can handle by themselves. That's why our team immediately responds to your call to prevent further damage in your Old Saybrook area home.

With over 14 years of experience restoring homes and business after flooding in Connecticut, you can trust SERVPRO of Old Saybrook to make your disaster "Like it never even happened."

  • 24/7 Emergency Flood Cleanup and Water Removal

  • Advanced Drying & Dehumidification Methods

  • Free Inspection and Estimates

  • We Handle the Insurance Process For You

For Immediate Assistance, Call SERVPRO of Old Saybrook Today - 860-388-1776

Dishwasher Leak Water Damage: Causes and What To Do

4/1/2021 (Permalink)

water damage caused by leaking dishwasher in old saybrook ct When your dishwasher leaks in your Connecticut home, it can cause serious water damage to floors, walls, ceilings, and even cabinetry.

Majority of Connecticut homeowners use their dishwashers every single day without a disaster occurring and don’t even give a second thought to them flooding their kitchen. If your dishwasher does leak or overflow, it can cause water damage to your kitchen flooring, cabinets, and even the ceiling below. 

The water damage that results from a leaking dishwasher must be immediately addressed to prevent mold growth or even structural problems in your Middlesex County home. 

Here, we will review the steps you need to take when your dishwasher leaks to prevent further damages, why dishwashers start to leak, and whether or not insurance will cover the repairs. 

What To Do When Your Dishwasher Leaks

The sooner you take the following steps, the better chance you will have to minimize additional flood damage or mold growth in your Connecticut home. 

1.  Contain Leaking Water

Depending on how badly your dishwasher is leaking, you may be able to let the wash cycle finish. But, in some cases you may need to take immediate action to stop the leak. 

If the leak is minor enough that you can contain it with towels or rags while the wash cycle finishes, let the dishwasher keep running. 

If the leak is severe and causing your kitchen to flood or water is leaking through the ceiling below, you should turn off the appliance and then close the dishwasher water supply line valve. This is usually located under your sink.

2.  Inspect Your Kitchen For Signs of Water Damage

Once you’ve cleaned up standing water, you can’t assume that your dishwasher hasn’t caused any major damages in places where you can’t see. It’s possible that your dishwasher leak has been ongoing and caused extensive damages to the floor or wall behind it.

If possible, pull the dishwasher away from the wall. Inspect the flooring, walls, and cabinetry adjacent to the appliance for signs of water damage or mold growth. Signs of water damage may include: 

  • Bubbling or warped flooring
  • Peeling or bubbling paint
  • Discoloration on walls or cabinets
  • Musty odors

You should also inspect the ceiling directly below the dishwasher for signs that water has leaked through the flooring. If you find any signs of water damage or mold growth, you should take steps to have the damages addressed as soon as possible.

This may result in the need to call a local water damage restoration company in Middlesex County to repair the damages. Depending on the extent of the appliance water damage, walls, floors, ceilings, or cabinetry must be properly dried out to ensure no problems in the future. 

3.  Repair the Dishwasher

You should not use the dishwasher until the problem causing it to leak has been repaired. In some cases you can repair the damages yourself, but other times you may need an appliance repair company or to replace the faulty dishwasher altogether. 

Why Is Your Dishwasher Leaking?

There are many possible causes of leaking dishwasher water damage in Connecticut. After performing an inspection, you should be able to figure out where your leak is coming from and whether or not you can repair it yourself. 

Dishwasher Door

Your dishwasher door should fully close and have a strong seal to prevent water from leaking out. When you notice water leaking out the front of the dishwasher, the door is likely your issue. 

If you suspect the dishwasher door is leaking, take the following steps:

  • Check that the latch is working properly and that the door closes all the way. If it’s too easy to open the dishwasher or you can open it without using the latch, it may be the cause.
  • Open your dishwasher and inspect the gasket seal around the door. If this has any rips, holes, or worn out sections, the seal that it creates can weaken and cause water to leak out the door. 
  • Replace whichever dishwasher component is causing the door to leak.

Dishwasher Tub

If you can’t exactly tell where the dishwasher is leaking from, it may be a problem with the dishwasher tub. Soap and hard water can cause the bottom of the tub to corrode over time and leak. If this is the problem, it’s likely you’ll need a new appliance. But, it doesn’t hurt to have a repairman look at the damages to see if it can be repaired before making a purchase. 

Faulty Water Supply Lines and Valves

It’s normal for hoses, water supply lines, valves or seals to become loose or deteriorate over time. If you notice the dishwasher leaking from the bottom, you may have an issue with one of these components. 

Take off the toe tick plate underneath the dishwasher door and feel the hoses and seals underneath the appliance for any moisture. If anything is damaged or leaking, you can likely replace these on your own and end the problem.

Dishwasher Isn't Level

If your dishwasher wasn’t installed properly or has shifted over time, it can cause it to leak. Find a level and place it on the machine and adjust it as needed.

Used the Wrong Detergent

When you use dish soap or anything else than dishwasher detergent in the appliance, it can cause it to overflow. This is because incorrect soaps will create too many suds and essentially force water to leak out of the door. If this caused your dishwasher leak, be sure to purchase the correct detergent before using it again.

Homeowners Insurance Coverage For Water Damage From A Dishwasher

In most cases, dishwasher leak water damage is covered by your insurance company.

So long as the damage from your dishwasher was sudden and unforeseen, meaning that it was a result of mechanical or plumbing issues, the damage should be covered. But, if your dishwasher shows signs of neglected maintenance that could've prevented the problem, your claim may end up being denied.

Filing a claim for water damage from a dishwasher is usually a good idea so that you can have a professional water damage repair company properly clean up water, prevent mold, and dry your kitchen floor, cabinets, and other areas as needed.

Need Help With Dishwasher Leak Water Damage in Connecticut? We Can Help.

As a professional water damage restoration service with over 14 years of experience, SERVPRO of Old Saybrook has the experience and resources needed to quickly restore your Middlesex County home to pre-damage conditions.

Our team rapidly responds to inspect damages, create a specialized restoration plan, and get to work. Our goal is to make water damage from your dishwasher leak "Like it never even happened."

  • We Handle the Insurance Process For You!

  • Advanced Drying and Dehumidification

  • Free Damage Estimates

  • 24/7 Emergency Services

Call SERVPRO of Old Saybrook For Immediate Assistance - 860-388-1776

How To Prevent Water Damage Caused By Appliances

3/23/2021 (Permalink)

water damage caused by leaking appliance near me in connecticut When appliances leak and cause water damage inside your Connecticut home, the damages can be worse than you think.

When your home sustains water damage caused by leaking appliances in Connecticut, the damages can be widespread. Any appliance in your home that uses water can significantly increase your risk for flood damage.

Here, we will review the appliances which are most likely to cause flooding in your home, ways to prevent appliance leaks from occurring, and when water damage caused by appliances would be covered by your homeowner’s insurance company. 

Hot Water Heater

Did you know the average lifespan of a residential hot water heater is only 8 to 15 years? Most water heaters don’t even make it to 15 years old, with an estimated 75% failing before they are 12 years old. Holding anywhere from 40 to 120 gallons of water, a failed water heater can cause major flooding in your Connecticut home. 

Common causes of water heater failure include: 

  • Loose drain valve
  • Too much pressure in the tank can cause it to burst or crack
  • Old tanks can naturally deteriorate and leak
  • Too much sediment in the tank
  • Corroded anode rod

Washing Machine

While the average washing machine only uses 19 gallons of water per load, this amount of water can still cause serious damage when the washing machine overflows or a water supply hose detaches from it. Depending on the location of your laundry room, all of this water can seep into the floor and through the ceiling below, making its way all the way to your basement. 

Washing machine water damage is most often caused by a failed supply hose, which needs to be replaced about every 7 years to prevent a failure. 


While not as common as other appliances, your refrigerator can leak water for a wide variety of reasons. Water filter or ice maker supply lines can be installed incorrectly or be punctured and cause it to leak for weeks before anyone even realizes. If your defrost drain is faulty or becomes clogged, it can also cause water to leak all over your kitchen floor and reach the subfloor below. 


Dishwashers may not hold as much water as other household appliances, but they can still cause a significant amount of damage to your home. When they leak on to the floor, water can quickly seep underneath it and into the rooms below. 

Causes of dishwasher leaks include:

  • Leaking dishwasher door
  • Leaking or cracked tub
  • Loose or cracked water hoses or clamps
  • Using the incorrect or too much detergent

Air Conditioner

When air conditioners or air handlers leak water, most homeowners don’t notice the leak right away. Depending on the location of your air conditioning unit in your home, you may not notice any signs of water damage until the problem has already become widespread. 

The most common causes of an air conditioner leaking include:

  • Clogged or disconnected drain
  • Dirty condensate pump
  • Clogged air filter
  • Dirty evaporator coil
  • Cracked drain pan
  • Low refrigerant
  • Condensation buildup within ductwork

How To Prevent Water Damage From Leaking Appliances

When you take steps to perform regular maintenance and visual inspections around your home in Connecticut, water damage caused by leaking appliances is more likely to be avoided. 

  1. Inspect Water Supply Lines - You should keep a monthly schedule to perform visual inspections of all water supply lines in your home. This simple task can help you identify any signs of clogged, damaged, or deteriorating water lines before they begin to leak and cause damage to your home, and doesn’t even need the help of a professional.
  2. Keep Track of When Supply Line Hoses Should Be Replaced - In addition to performing visual inspections, you should replace all water hoses before the average time that they are expected to fail. 
  3. Have Your Water Heater Inspected Once Per Year - Over time, sediment and other debris can build up in your hot water heater which can cause the appliance to malfunction and leak. You can follow the manufacturer's directions to flush out the heater tank yourself or call a local plumber. It may be best to have a professional inspect your water heater, as there may be internal elements that you can’t inspect yourself. 
  4. Have Your HVAC System Serviced Once Per Year - Since HVAC systems are more complex than other appliances in your home, it can be harder to tell based on visual inspections if something is wrong. Having your system inspected by an HVAC professional once per year can help prevent air conditioner leaks and water damage.
  5. Follow All Manufacturer Guidelines - You can help prevent water damage from washing machines or dishwashers by simply using the correct detergents and not overloading the appliances, as these are major causes of their failures.

When Is Water Damage Caused By Leaking Appliances Covered By Insurance?

Luckily for most homeowners, your insurance company should cover water damage caused by appliances. Most damages are covered by your insurance policy when caused by sudden and unforeseen water damage, meaning that you weren’t neglecting needed repairs or the water leak altogether. If you let your dishwasher leak every time you used it for months - your insurance company may not cover the cost of damage restoration.

In a similar vein, if your insurance adjuster determines that the damages to your home could’ve been prevented by performing regular maintenance, your claim will be denied. Claims for leaking appliances can be complicated if it isn’t clear the leak occurred suddenly and unexpectedly. 

Times when your claim should be covered include:

  • Hot water heater leak or burst
  • Washing machine overflow
  • HVAC leaks
  • Dishwasher leaks
  • Ice maker line leaks

Need Help With Appliance Leaks and Water Damage in Connecticut? SERVPRO Can Help!

SERVPRO of Old Saybrook is your local water damage restoration company serving all of Connecticut. With over 15 years of experience, our team has restored countless homes and businesses after appliance water damage.

  • 24/7 Emergency Response
  • We Handle The Insurance Process For You
  • Free Water Damage Estimates
  • IICRC Certified Technicians

Call Us Today For Immediate Assistance - 860-388-1776

Connecticut Biohazard Cleanup Services

3/16/2021 (Permalink)

crime scene cleanup in connecticut When providing a biohazard cleanup in Connecticut, SERVPRO of Old Saybrook provides a safe, compassionate, and complete cleaning service.

Cleaning up a trauma or biohazard scene can be both an emotional and dangerous situation. Infectious materials such as blood and bodily fluids are likely to be present and pose a hazard to your health. For this reason, it's important to contact a professional for proper biohazard cleanup in Connecticut.

Biohazard Cleanup - Blood, Death & Crime Scene Cleanup in Connecticut

SERVPRO of Old Saybrook provides a fast, discreet, and compassionate response when you need a professional biohazard cleanup and restoration company.

Compassionate Cleaning

Dealing with the aftermath of a trauma scene or blood spill is overwhelming and emotional. Our team understands this whirlwind of emotions, and works hard to help ease both the physical and emotional burdens of a biohazard cleaning. Whether you have questions or need a comforting word, SERVPRO of Old Saybrook is Here to Help.

Dangers of a Biohazard Scene

Depending on the type of biohazard, there can be numerous health and safety risks when restoring your property. Trauma scenes can hold bloodborne pathogens, bodily fluids, or other potentially pathogenic substances. Since first responders like police and health personnel aren't responsible for cleaning up a crime scene or biohazard, the dangers fall on those left behind, who may have no training in proper biohazard cleaning.

We're Certified Biohazard Remediation Specialists

Our biohazard technicians at SERVPRO of Old Saybrook are IICRC certified and trained in handling hazardous materials. This means our team fully understands how to clean, sanitize, deodorize, and dispose of biohazard materials in accordance with state and OSHA guidelines.

Our highly trained and certified team of biohazard remediation specialists can clean and disinfect affected areas of all hazardous or contaminated materials. When you call us for biohazard cleanup services, you can expect your space to return to safe and sanitary conditions.

Our Biohazard Cleaning Services in Connecticut

  • Death Cleanup
  • Unattended Death Cleanup
  • Suicide Cleanup
  • Crime Scene Cleanup
  • Trauma Cleanup
  • Blood Cleanup
  • Hoarding Cleanup
  • Virus Disinfection

Biohazard Cleanup Process:

  1. Assessment: Inspect and assess the affected area to create a cleaning & disinfection plan.
  2. Containment: Crews take steps to contain the area and maintain the safety of themselves and others during cleanup. This helps prevent the spread of any potentially pathogenic substances resulting from a death, crime, medical waste, or traumatic event.
  3. Cleaning: Our team cleans and removes all visible traces of blood, feces, bodily fluids, or other biohazards from appropriate materials.
  4. Removal: Crews remove any affected porous materials and discard of them following proper health and safety regulations.
  5. Sanitizing & Deodorization: Once the area has been cleaned and contaminated materials removed, the area can be sanitized with EPA-rated disinfectants and any lingering odors removed.

When You Need A Biohazard Cleaning Company in Connecticut - Call SERVPRO 24/7

What Can Be Salvaged After A House Fire?

3/9/2021 (Permalink)

items that can be salvaged after a house fire Figuring out what you can and can't keep after a house fire can extremely stressful. SERVPRO of Old Saybrook can help.

After any size fire in your Connecticut home, smoke and soot residues can cover every surface of walls, floors, ceiling, counters, decorations, and more. While many items and surfaces can be cleaned and restored after a fire, there are some items that are not salvageable after being exposed to high heat, smoke, and soot. Here, we will review what you can keep and what you must throw away after a house fire.

What To Throw Away After A Fire

After a fire, any items which are melted or burned should be thrown away. Specific items that you must throw away include:

Non-Perishable Food Items

Any non-perishable food items that have been exposed to high heat of the fire, smoke and soot, or firefighting chemicals must be thrown away. Even food items which are in cardboard boxes, cans, or jars likely have to be thrown away. Sealed food is often not salvageable after a fire because the high temperatures can activate bacteria which can cause the food to go bad.

You should closely inspect all items in your kitchen closely for any sort of sign of fire, smoke, or heat damage that could contaminate your food.

Perishable Food in Your Fridge

There are times that after a fire the food in your refrigerator is completely unharmed and is safe to eat. Unfortunately, even when your fridge isn't damaged by the fire, contaminants can make their way inside of it and force you to throw everything away.

Examples that the food in your fridge must be thrown away after a fire include:

  • Smokey or fire smell in the fridge
  • Soot inside of the fridge
  • The refrigerator lost power and has spoiled the food

Items Kept in the Medicine Cabinet

It's extremely important to check items that are located in medicine cabinets such as medication, makeup, or hygiene products for signs of heat or fire damage. These items can be easily affected by the high heat of a fire.

Plastics that are Melted or Stained

Unfortunately, plastic items which are in a fire tend to easily absorb smoke and soot particles, making them extremely hard to clean after a fire. These items usually have to be thrown away - especially if melted.

Burned Clothing, Towels, or Bedding

Many of your cloth or upholstered items can be cleaned and restored after a house fire in Connecticut, but if they are burnt they should be disposed of.

What Can You Save After A Fire?

There are many household items that can be salvaged after a fire with proper cleaning, disinfecting, and restoration methods employed by a professional fire damage restoration company.  But, you still must throw away any item that is melted or burned. Items which are easiest to save are those which have hard, non-porous surfaces. Examples include:

  • Glass
  • Metal
  • Hardwood floors
  • Walls
  • Hardwood furniture

What Shouldn't You Do After A Fire?

After a fire, there is a list of things you should not do to ensure your safety, an efficient restoration process, and to not cause further damages to your home.

Don't Try To Clean Fire Damaged Items or Surfaces Yourself

While it may be extremely tempting to start cleaning smoke and soot by yourself after a fire - don't! Incorrect cleaning of smoke and soot residues can actually cause the damage to become worse and harder for professionals to clean and restore.

When you touch smoke and soot residues on walls or your belongings, it pushes the particles deeper into the affected material. Using water or any other cleaning solution on fire damage will also drive soot and smoke further into building materials, making it harder and harder to remove.

Don't Put Off Fire Damage Restoration

It's important to start the restoration process rather quickly after a fire. This is because the longer soot and smoke are on surfaces of your home, the harder they will be to remove. Over time, the particles will absorb further and further into porous items and force you to throw them away.

Don't Re Enter Your Home Until You've Been Told It Is Safe

After a fire, the structure of your home may not be safe, there may be flooding from firefighting efforts, or chemicals may even be present. Do not attempt to salvage any of your belongings at the risk of your own safety after a fire.

Need Help With After Fire Cleanup in Connecticut? Call SERVPRO of Old Saybrook

How Often Should Fire Extinguishers Be Checked?

3/2/2021 (Permalink)

how often should fire extinguishers be inspected Not performing routine inspections of fire extinguishers in your home or business can leave you vulnerable when you need them most.

The best case scenario when it comes to fire extinguishers is never having to use them in the first place. Since this scenario just isn't realistic, you need to practice proper fire extinguisher maintenance to be prepared in case a fire breaks out in your home or business. You don't want to find out your fire extinguisher isn't charged when a fire emergency breaks out and you need it most.

Here, we will review how to perform a proper fire extinguisher inspection, complete annual maintenance, and follow OSHA Fire Code regulations.

Checking Fire Extinguishers: The Three Types of Inspections

There are monthly, yearly, and long-term inspections that are necessary for fire extinguishers, each with different recommendations and requirements for the inspection. Here are the three time frames and checklists for checking fire extinguishers in your business or home.

Once Per Month - Visual Fire Extinguisher Inspection

In accordance with OSHA requirement 29 CFR 1910.157(e)(2) for portable fire extinguishers, employers must be performing a visual inspection once per month. For homeowners, this is also a useful benchmark to follow. A visual inspection is helpful to quickly ensure the fire extinguisher is still where it should be and that it is operational.

When completing a visual inspection, you should look for the following:

  • Any signs of physical damage
  • The pressure gauge shows the extinguisher is still in the operating range
  • The pull pin is present and it's seal intact
  • Date and initial the tag log after your monthly inspection is complete

Once Per Year - Maintenance Inspection

According to OSHA requirement 29 CFR 1910.157(e)(3), employers must complete a full maintenance check on all portable fire extinguishers once per year. This differs from visual checks, as a maintenance check refers to completing a thorough examination as well as repairing and replacing any extinguishers that do not pass the inspection.

You should be sure to note the date inspected tag on the extinguisher and keep it for your records until the next yearly check.

Every 5, 6, or 12 Years - Internal Maintenance Inspection

Depending on the type of extinguisher, discharging tests and internal examinations are required to ensure all components are working correctly. Usually, pressurized water, carbon dioxide, and wet chemical extinguishers should be tested every 5 years. Dry chemical extinguishers are required to have a 12-year hydrostatic test, with a 6 year internal examination in between. Internal maintenance inspections may be best performed by a professional fire protection company.

What To When Ice Dams Cause Roof Leaks

2/23/2021 (Permalink)

ice dam roof leak damage repair near me in madison, connecticut Ice dam roof leaks can cause major damages inside your Madison, CT home and require extensive water damage restoration services.

An ice dam roof leak is something most Connecticut homeowners hope to avoid during the winter months. But, the heavy snow and freezing temperatures in Madison create the right conditions for a roof leak from melting snow and ice to form.

If you've recently noticed your ceiling or roof leaking after heavy snow in Madison, CT, you're likely dealing with ice dam water damage. Here, we will share tips on why ice dams form, what kind of damages they can cause to your home, and most importantly what to do when you find an ice dam leak inside of your Connecticut home.

Why Do Ice Dams Form?

Ice dams don't need much to form on your roof. Essentially, all that's needed is snow on your roof and a warm attic.

If your attic is warm after it snows, it can cause a warm roof. This becomes an issue because it causes winter snow on the eave of the roof to melt, as this is the warmest area of the roof from heat rising. If you have a sloped roof, melting snow and ice flows down the roof and reaches the edges. Here, it refreezes, because this area of the roof is outside of your home's perimeter and isn't warmed by indoor temperatures.

As this process repeats over time, more and more ice builds up with the snow at the edge of the roof and forms a wall of snow and ice, called an ice dam. As snow continues to melt, it is blocked from flowing off the roof from the dam and gets trapped underneath it. This process continues until warm enough weather comes to melt the dam or it is physically removed.

Common Causes of Ice Dams Include:

  • Lack of insulation in your attic
  • Heat loss into attic from living space through unsealed doors
  • Exhaust vents discharging warm air into the attic
  • Recessed lighting in living spaces can warm your attic
  • Unsealed ductwork can release heat into your attic
  • A complicated roof structure or flat roof can make it hard for snow to properly melt and form a dam

How Do Ice Dams Cause Water Leaks?

Ice dams cause winter roof leaks because of the water that gets trapped underneath the dam. Your shingles are designed to shed water rather than hold water, so over time the water trapped inside of the dam backs up underneath the shingles. When this water gets past the waterproof rubber membranes under the shingles, it causes a roof leak.

How to Identify Ice Dam Roof Leaks

The most telling sign of an ice dam is roof leaks. Unfortunately, most homeowners don't catch these leaks until water has reached their living spaces and begins to cause damages. Signs of ice dam leaks include:

  • Water damage
  • Water stains on ceilings
  • Ceiling leaks
  • Wet insulation
  • Mold growth
  • Sagging or bubbling ceilings or walls
  • Sagging gutters

What to do When There's an Ice Dam on Your Roof in Connecticut

If you don't take prompt action when you have an ice dam, it can cause serious damage to your roof and inside of your home. If you just wait for the dam to melt on it's own, you'll likely end up with extensive water damage inside of your home from water leaks. Take the following steps when you have a roof leak from melting snow:

1.  Contain the water

Before you start doing anything else, set out a bucket, towels, or tarps to catch water leaking from your ceiling or roof. This will help prevent your snow leak from affecting other areas of your home.

2.  Remove the ice dam

There are many methods for DIY removal, such as climbing on your roof to chip away ice or melting it with sodium chloride. While these methods are possible, we always recommend calling a local professional for ice dam removal. Climbing on to your snowy roof can be extremely dangerous and picking off ice can damage your roof even further.

3.  Call a local ice dam water damage restoration company

The water damage inside your home from a roof leak should be handled by a professional damage restoration company. This is because water is likely behind walls, inside insulation or light fixtures, and mold may be present as well. To ensure your home is properly restored after a roof leak from melting snow in Connecticut, you can call SERVPRO of Old Saybrook.

Does Homeowners Insurance Cover Ice Dam Damage in Connecticut?

Yes, your homeowners insurance should cover the repairs from ice dam damage inside of your home. Before expecting everything to be covered, be sure to review your policy for any exclusions or caveats that could result in your claim being rejected.

Unfortunately, insurance companies usually do not pay for ice dam removal, meaning you'll have to pay out of pocket for this service. But, the water damage and structural problems from your ice dam roof leak in Madison should be covered.

Preventing Ice Dam Roof Leaks in Madison, CT

There are many steps you can take to prevent roof leaks from melting snow in Connecticut.

Better Insulate Your Attic

Since ice dams form because of warm attics and roofs, your best line of defense is to keep your attic nice and cold. This can be done by adding additional insulation to your flooring, sealing any air leaks from your living space, or making sure that any ductwork isn't leaking warm air into the attic.

Remove Snow With A Roof Rake

If your roof is chronically prone to forming ice dams, one of the best things you can do is simply remove snow with a roof rake. This way, there's no chance for snow to melt on your roof and refreeze at the edges.

Clean Out Your Gutters

While your gutters don't necessarily cause ice dams to form, they can contribute to its growth. When your gutters are clogged, it's hard for melting snow to easily flow off of your roof, trapping water. Simply cleaning out your gutters in the fall before cold weather hits can significantly reduce the chance for large ice dams.

Don't Ignore Your Attic

You shouldn't ignore your attic after a heavy snow. In fact, you should be sure to inspect it for any signs of water leaks or water damage after it snows. While this won't prevent an ice dam roof leak, it can help you catch one before it causes extensive damage throughout your Madison home.

When You Need Help With Ice Dam Roof Leaks in Connecticut, Call SERVPRO of Old Saybrook!

Our team of water damage restoration specialists in Madison, CT are ready to respond to your call 24/7 to prevent further damages to your home. We work hard to make roof leaks from melting snow "Like it never even happened."

Smoke Damage Cleanup and Restoration in Connecticut

2/16/2021 (Permalink)

smoke damage clean up and restoration near me in connecticut Smoke damage can affect every surface in your Connecticut home, and require extensive smoke damage restoration services from SERVPRO of Old Saybrook.

When your home or business in Connecticut suffers from smoke damage, it can feel devastating. When smoke and soot residues cover your walls, floors, ceilings, and even furniture, it's hard to imagine your property back in pre-fire conditions.

SERVPRO of Old Saybrook Provides Smoke Damage Restoration Services All Across Connecticut

Our team of fire damage restoration specialists have the training, experience and resources needed to provide a detailed smoke damage clean up service in your Old Saybrook property. With over a decade of experience, our team has helped countless homes and businesses in Connecticut after a fire. 

When you need to call a professional to clean fire and smoke residues, SERVPRO of Old Saybrook is here to make it "Like it never even happened."

  • 24/7 Emergency Service
  • We Handle the Insurance Process
  • Free Estimates
  • Highly Trained and Certified Fire Damage Technicians

Our Smoke Damage Clean Up Services in Connecticut

After a fire in your home, you may struggle with smoke odors, sticky smoke and soot residues, structural issues, and even water damage. Whatever the extent of your smoke and fire damage, the damage restoration specialists at SERVPRO of Old Saybrook can handle it.

24/7 Emergency Response

A fire can happen any time of day. Once the flames are out and the fire department has left, you want fire and smoke damage cleaning and restoration to start as soon as possible. The sooner the restoration process starts, the more damages you can prevent in your property. Smoke and soot particles are absorbed into building materials and personal items until removed.

Securing Your Property

Depending on the cause of your smoke and soot damages, your home may need to be secured to prevent additional outside damages such as pests, weather, or even vandals. Our team quickly responds to board up any broken windows or doors and ensure the elements stay outside of your property. If damages are in one area of your property, we will also take steps to contain damages and prevent them from spreading to other areas.

Water Damage Restoration

When the fire department is called to put out a fire, the home usually suffers from flooding and water damage from the firefighting efforts. To prevent further damages to your home, our team immediately removes water and begins the drying process in your property as needed.

Smoke Cleaning and Soot Removal

Smoke and soot residues can cover every inch of your property after a fire. Our team of fire cleaning specialists perform highly detailed smoke and soot cleaning using advanced techniques and specialized fire cleaning chemicals. This includes dry cleaning of clothing and upholstered items and restoring of smoke damaged items.


The smoke odors that linger after a fire can be intense and impossible to remove with DIY or traditional methods. Using specialized cleaning methods such as duct cleaning and equipment like ozone machines, SERVPRO of Old Saybrook can remove the smell of smoke and soot from your home in Connecticut after a fire.

Property Damage Restoration

If a fire has caused structural damages to your home or business, our in-house construction division can make any needed repairs or renovations to completely restore your property to pre-fire conditions.

We Provide Smoke Damage Cleaning and Soot Removal in Connecticut After: 

For Professional Restoration For Smoke Damage in Connecticut, Contact Us Today

Frozen and Burst Pipe Cleanup Service in Madison, CT

2/11/2021 (Permalink)

frozen and burst pipe water damage cleanup near me in madison, ct Dealing with the water damage from a frozen or burst pipe can be overwhelming. SERVPRO of Old Saybrook makes it "Like it never even happened."

SERVPRO Of Old Saybrook Can Handle All Types Of Frozen, Leaking or Burst Pipe Cleanup and Repair Needs In Your Home In Madison

The winter months in Connecticut can bring bitter cold weather as well as the chance of burst pipe water damage.

When the water in your pipes freeze, it causes the water to expand and exert pressure on your pipes. This pressure can cause the frozen copper pipe to rupture or break, allowing water to leak and flood your home. When not quickly discovered and addressed, a frozen pipe can cause major water damage in your Madison home.

If you're faced with burst pipe water damage in Madison, immediate action is needed to prevent extensive structural damage and mold growth inside of your property. The sooner the water damage restoration process is started after a pipe bursts, the less likely it is for secondary damages to form.

SERVPRO of Old Saybrook is the Connecticut Shoreline's leading water damage repair and restoration company in Madison. Our team is on call and ready to respond to your frozen, leaking, or burst pipe water damage cleanup 24 hours a day. When you need someone to clean up the mess from water damage or water leaks, SERVPRO of Old Saybrook will be there within hours.

  • Free Estimates
  • 24/7 Emergency Services
  • Highly Trained Water Damage Specialists
  • We Handle the Insurance Process For You

What To Do When A Frozen Pipe Bursts In Madison, CT

How do you know that you have a frozen pipe in Madison? It's pretty clear when a pipe inside a wall has frozen, as you'll notice that you suddenly have low water pressure or no running water, frost on your pipes, strange odors are coming from drains, or hear clanking sounds inside of your pipes.

When you know you have a frozen pipe, you should:

  1. Immediately turn off the main water supply to prevent the frozen pipe from flooding your home.
  2. Follow the sound of running water or pipes clanking to find the source.
  3. If water is flowing into your home from a burst pipe, immediately call SERVPRO of Old Saybrook. Our emergency team can immediately respond to begin water removal and drying your home.
  4. Call a plumber to fix the broken pipe and unfreeze any other pipes as needed.
  5. Move wet or valuable items to an undamaged, dry space.

Common Causes of Leaking, Burst or Frozen Pipes

  • Below freezing outdoor temperatures
  • Removed or insufficient pipe insulation
  • Heating system isn't on during cold temperatures
  • Regular wear and tear or corrosion overtime
  • Physical damage to the pipe, such as during remodeling activities

Burst Pipe Water Damage Cleanup and Restoration Services in Madison, CT

At SERVPRO of Old Saybrook, we know how devastating the flooding and water damage from a burst pipe in Madison can be. When your walls, floors, ceilings, and even furniture is soaking wet, it's hard to imagine your home back in pre-damage conditions. Our team works hard to clean up the mess from a frozen burst pipe and restore your home back to normal as soon as possible.

1 - 24/7 Emergency Contact

When you call SERVPRO of Old Saybrook, a representative will take your information and any details about your burst pipe flooding. This way, our team can be properly prepared when they arrive at your property to provide frozen pipe cleanup and repair services.

2 - Water Cleanup & Extraction

There may be flooding and standing water throughout your home when a frozen pipe bursts. When crews arrive, they will immediately begin removing all water from your property. The faster water is cleaned up, the more likely building materials like floors, carpets, trim, or drywall can be saved.

3 - Structure Drying

Once all standing water has been addressed, equipment will be set up around your property to ensure all building materials dry. Demolition is usually a part of the burst pipe cleanup process, as the source of your water damage is behind walls, floors, or ceilings. Drywall will have to be removed in order to ensure all areas affected by water are dried.

4 - Mold Remediation (As needed)

After flooding or water damage from a burst pipe, mold growth is always a possibility. If moisture isn't addressed quickly enough, mold remediation may be required before returning your home to pre-damage conditions.

7 - Cleaning and Sanitizing

Once your structure has been dried, it will be clean and sanitized with an antimicrobial spray. This step ensures that your property is clean and free of bacteria or mold spores.

6 - Restoration

After the water damage cleanup process is complete, our in-house construction team is brought in for restoration. They can replace drywall, trim, flooring, or paint as needed to completely bring your home in Madison back to pre-damage conditions.

When You Need Help With Burst Pipe Water Damage Cleanup in Connecticut, Call Us For Immediate Service - 860-388-1776

Smoke Cleaning & Soot Removal Services in Madison, CT

2/8/2021 (Permalink)

smoke cleaning and soot removal near me in madison ct After a fire or puffback, your property in Madison likely needs professional soot removal and smoke cleaning services.

When your home or business sustains smoke or soot damage in Madison, your entire property can be affected. Even when fire damage is minimal, the soot residues, smoke damage, and smoke odors that are left behind are incredibly difficult to clean with traditional methods. Without fast action, these damages can even spread to unaffected areas of your property.

For 24/7 Professional Soot Removal and Smoke Cleaning Services in Madison, Call SERVPRO of Old Saybrook 

  • 24/7 Emergency Service
  • We Handle the Insurance Process
  • Free Estimates
  • Highly Trained and Certified Fire Damage Technicians

Smoke and Soot Cleaning Services in Madison, CT

As your local soot and smoke cleaning company serving Madison, Clinton, and surrounding cities, SERVPRO of Old Saybrook provides a detailed, specialized cleaning after your property sustains fire damage. We understand how devastating smoke and soot damage can be - but with our years of experience SERVPRO of Old Saybrook can make it "Like it never even happened."

Smoke Damage Restoration

When your home in Madison is damaged by smoke, residues can embed themselves into walls, clothing, furniture, jewelry, floors, and more. Depending on the type of smoke and type of material, some surfaces may sustain more damage than others.

Types of Smoke Damage:

  • 'Wet' Smoke - From burning plastic or rubber, leaves behind sticky, smearing residues, is the hardest to clean
  • 'Dry' Smoke - From fast burning paper or wood, leaves behind more ash
  • Protein Smoke - From food burning, is hard to see but has a strong odor
  • Oil-Based Smoke - This is from burning oil, such as a furnace puffback

Regardless of the source of your smoke damage in Madison, SERVPRO of Old Saybrook can restore your home to pre-damage conditions by providing a complete professional cleaning.

Soot Removal & Cleanup

Like smoke, soot residues can affect just about every surface of your property. Soot is an oily, sticky, powder like substance that can find its way into every corner of your home and leaves strong odors until completely removed.

SERVPRO of Old Saybrook can provide complete soot cleanup services for your Madison home or business. Our team quickly responds to your call to begin cleaning soot before it embeds further into walls, furniture, or upholstered items in your home.


When you're dealing with smoke and soot damage in Madison, the strong odors they leave behind can be unbearable and feel impossible to get rid of. The fire damage restoration specialists at SERVPRO of Old Saybrook can eliminate odors from smoke or soot in your property. Our team utilizes  advanced deodorization and cleaning methods such as ozone machines to completely remove smoke and soot odors from your home or business.

We Provide Smoke Cleaning and Soot Removal in Madison After: 

  • Furnace Puffbacks
  • Kitchen Fires
  • Chimney Fires
  • Candle Fires
  • Incorrect Fireplace Use

Smoke And Soot Damage Restoration Process

Step 1 - Professional Damage Inspection

When you call SERVPRO of Old Saybrook for soot removal or smoke cleaning services, your property receives a unique, specialized cleaning plan to restore your home or business to pre-damage conditions. Our highly trained and certified Project Managers inspect your Madison property to determine the extent of damages and what steps must be taken to begin cleaning.

Step 2 - Securing Your Property

Depending on the cause of your smoke and soot damages, your home may need to be secured to prevent additional outside damages such as pests, weather, or even vandals. Our team quickly responds to board up any broken windows or doors and ensure the elements stay outside of your property.

Step 3 - Water Damage Cleanup

If there was a fire in your Madison property, there's likely also water damage from the firefighting efforts. If flooding or water damage is present, our team immediately removes water and dries out your property.

Step 4 - Complete Cleaning of All Smoke and Soot Residues

Our team uses specialized cleaning techniques and advanced equipment to remove soot and smoke residues from walls, floors, ceilings, furniture, and upholstered items. This also includes deodorization, duct cleaning, and restoration of smoke-damaged personal items. Proper cleaning methods are essential to prevent lingering or worsening fire damage in your property.

Step 5 - Restoration

Once all soot is removed and smoked is cleaned from your property, we can move on to restoration. In this step, our in-house construction team can work with you to make any needed repairs to restore your property to pre-damage conditions. Depending on the extent of damages, this may be as simple as painting and priming or completely renovating your home.

For Smoke Cleaning and Soot Removal Services in Madison, Call SERVPRO of Old Saybrook 24/7 - 860-388-1776