Recent Water Damage Posts

Flooded Basement? Here's What You Should Do

2/25/2020 (Permalink)

Flooded basement cleanup in Old Saybrook, CT. All water was extracted within three hours. Removing all this water from a flooded basement in Old Saybrook took less than three hours with our equipment!

Walking down your stairs to find that your basement flooded is not a good feeling, to say the least. Water in your basement may damage family heirlooms, electronics, washing machines, carpets and more, leaving any homeowner overwhelmed and unsure of where to start. But don’t worry - we’ll walk you through all the steps of a flooded basement cleanup here! 

What To Do When Your Basement Floods 

  • Don’t immediately enter a flooded crawlspace or basement! Be sure that it’s safe to enter first. If there’s a good amount of standing water, you should turn off your electricity and gas. If you’re unsure about how to turn off your power or the circuit breaker is in the basement, you can call an electrician for help.
  • Get rain boots and other protective gear to wear. You shouldn’t be wading through flood water in your sandals because depending on the source, the water could be dirty or contaminated and make you sick. If the water is high enough, you may consider chest waders as well. But if your basement is this flooded, we would recommend calling a professional water damage restoration company like SERVPRO of Old Saybrook to take care of the situation properly. 
  • Find the source of the water. This will help decide your next steps. If the flood water is due to heavy rains, you should wait until the storm ends and water stops flowing into your basement. If the water is from a source such as a burst pipe, hot water heater, sewer backup, or any other faulty appliances or pipes, turn off your water immediately and begin our next steps! 
  • If you have them, check if your sump pump or the drain on your basement floor is working. Both of these things can help drain standing water in your basement, but it is also possible they’re the source of your flooding. Double check if they’re clogged or broken, and do your best to get them to work! 
  • Begin removing water and water extraction. For small floods or puddles of water, you can use a wet dry vacuum or towels, mop and a bucket. If there’s a few inches or more of standing water, we recommend calling a flood removal company, like SERVPRO of Old Saybrook. Our advanced equipment will be able to quickly extract and remove all water from your basement - something which is highly important to prevent the growth of mold and mildew. 
  • Dry out your basement as well as possible. Remove any wet or water damaged belongings so that they can dry. Then, set up fans and dehumidifiers to dry out and remove all moisture from your basement. If there was a lot of standing water for an extended amount of time, your household fans and dehumidifiers may not do the trick. If you need help drying out your flooded basement, call SERVPRO of Old Saybrook. Our advanced equipment and moisture meters allow us to completely dry out your basement - and scientifically prove it! 
  • Start cleaning and sanitizing. You should make sure that all basement walls and floors have been properly cleaned and sanitized. The flood water may have left behind dirt, gunk, or much worse depending on the source of the water. This step will also help to prevent the growth of mold or mildew, as well as any unwanted odors.
  • Fix what flooded your basement in the first place. You want to take preventative measures so that you don’t end up with standing water in your basement again! If your home is naturally prone to flooding, take steps to redirect water away from basement walls and runoff further away from your home. If you don’t already have a sump pump or floor drain, consider installing them. It may also be a good idea to put appliances like washers, dryers, water heaters, and even furnaces on blocks so that if your basement floods again, they will be less likely to get submerged in water. 

What Causes A Flooded Basement?

There’s many different reasons for flooded or wet basements, but here’s a few:

  • Insufficient drainage around basement walls
  • Heavy rains
  • Failing sump pump
  • Clogged or backed-up floor drains
  • Groundwater coming through cracks in the foundation
  • Burst pipes or appliances with broken water lines

Luckily, there are solutions to many of these problems, such as fixing broken pipes or appliances, changing where water runs off from your home, or waterproofing your basement. 

Do You Need A Professional To Help With Flooded Basement Cleanup? 

You may not always need a professional to remove water and dry out your basement. But, if the water is past your ankles, we would strongly recommend calling a professional flooded basement cleanup company like SERVPRO of Old Saybrook.

As water damage restoration specialists, we have all the resources and expertise necessary to rapidly remove all water from your basement, dry it out, sanitize, and restore any damaged areas. Immediate cleanup and response is essential when it comes to flooding and water damage to help prevent mold growth, odors, and structural decay. Check out the Water Damage Timeline for more information.

SERVPRO of Old Saybrook provides all customers:

  • 24/7/365 Rapid emergency service
  • Free evaluations
  • Free estimates
  • Direct insurance billing & guidance through the insurance process.

Have Questions or Need Help? Call SERVPRO of Old Saybrook Today! 800-734-3213

Burst Pipe Cleanup Tips For Old Saybrook Homeowners

2/6/2020 (Permalink)

2 burst pipes in an attic caused water damage to ceilings, hardwood floors, carpets all the way to the basement Two pipes burst in this attic causing water damage to ceilings, hardwood floors, and carpets all the way down to their basement!

You come home from a long day at work ready to relax and watch TV… Until you realize a pipe burst while you were gone and flooded your basement! A water damage event can be an overwhelming nightmare for any homeowner. How will you get rid of water that goes past your ankles? Will insurance cover the damages? Who can help you clean and repair your home? Don’t worry – we’ll answer all those questions right here!

8 Steps To Take When A Pipe Bursts:

  1. Turn off your water supply! It may be obvious, but this will prevent your home from flooding even further.
  2. If electrical appliances are in standing water – turn off the power. Safety first!
  3. Contact a plumber. They can repair the pipe that burst and diagnose any other problem areas.
  4. Remove any wet furniture, carpets or personal belongings from rooms affected. Hopefully many of your belongings will be salvageable, but if not, SERVPRO of Old Saybrook offers contents restoration services.
  5. Begin to remove standing water as fast as possible. Time is of the essence when it comes to flooding and water damage! Use towels or mops to absorb as much water as possible. If there is a considerable amount of standing water, you may need to buy a wet-dry shop vac or contact a company to extract the water for you.
  6. Dry out the area affected. Bring fans into the room and turn them on their highest settings. Set up dehumidifiers in the dampest areas to help in removing moisture from the room. If there was a significant amount of standing water or the room was flooded for a long time, household fans and dehumidifiers might not completely dry the room.
  7. If water has absorbed in to the subfloor, carpets, drywalls, etc., call a professional water damage restoration company like SERVPRO of Old Saybrook. Water damage restoration companies use moisture readers and professional grade drying equipment to ensure your home has been properly dried. This equipment allows us to tackle water damage down to a science, and show to you that we have done our job properly.
  8. If needed, restore and rebuild the water damaged area. Drywall may need to be repaired or repainted, new floors may need to be installed, or the area may need to be deeply cleaned and sanitized.

Why Should I Be Sure To Properly Dry Water Damaged Areas?

If you don’t take the correct steps to dry out your home, multiple issues may arise over time. Check out our water damage timeline for more detailed information.

  • Paint may begin to bubble or blister.
  • Wood floor can swell, warp, or start to come up.
  • Mold and mildew can spread around your home in as little as 48 hours after untreated water damage.
  • Major unmitigated water damage can cause serious structural safety issues over time.
  • Waiting to address water damage will result in higher restoration and reconstruction costs.

Does Homeowners Insurance Cover Burst Pipes?

Good news - Most of the time the damage resulting from a burst pipe will be covered by your insurance. This is because burst pipes are a sudden and unforeseen loss.

However, you may have to show the insurance company that the damage in your home came from the burst pipe and was not there beforehand, and that you weren’t responsible for the pipe bursting in the first place.

You may be thinking – how could a burst pipe be my fault? I didn’t slice it open! Well – if you neglected to repair clearly old or corroded pipes in your home, insurance may deny your claim as it was a foreseen issue that could have been repaired.

If you’re unsure about your coverage, SERVPRO of Old Saybrook can help guide you through the insurance claims process. Our First Responders can meet with you onsite, inspect damages, review your policy, tell you if your loss should be covered, and the best method of filing your claim to ensure it isn’t denied.

Have Questions or Need Help? Call SERVPRO of Old Saybrook For Burst Pipe Cleanup & Repair 800-734-3213

We are highly trained water removal and cleanup specialists and are ready to service your Old Saybrook area home when flooding or water leaks cause water damage.

SERVPRO of Old Saybrook provides:

Don’t wait for water damage to get worse. Call 800-734-3213 to speak with our on-call technicians now!

Causes of Water Damage

1/14/2020 (Permalink)

Flooded basement with many items affected by water Water damage can put your home underwater.

What are the causes of water damage? Well, water damage comes in many shapes and sizes; some that are easy to identify and others that are not. Knowing the common causes of water damage can help prevent damage to your home. The earlier you can identify water damage, the less work will have to be done by a water damage restoration company to restore your home. 

Causes of Water Damage Include:

Leaking or Burst Pipes

Leaking or burst pipes are common causes of water damage. These issues can come from changes in water pressure, temperature changes, or the deterioration of old pipes. In the winter, uninsulated pipes can also freeze and burst.

Plumbing Issues

These kind of water damage issues can be hard to detect until there is clear water damage on your walls or ceilings since pipes and hoses are usually hidden within walls. Keep an eye out on your water bill and periodically check for leaks under sinks, toilets, and around showers to find possible plumbing issues that can cause water damage.

Old or Worn Household Appliances

Did you know the average washing machine supply hose fails after just 8.7 years, and 75% of water heaters fail within 12 years? The hoses on these appliances should be changed when you can see any sort of wear to prevent them cracking and leaking everywhere in your home. Look out for all of your other appliances which have water hookups as well, like refrigerators with ice makers.

HVAC Units

HVAC units are also a common cause of water damage. When not maintained, moisture can build up creating not only water damage, but space for mold and mildew to grow and spread around your home. 

Sewage Backups

Clogs in drain lines or heavy rains can cause sewage to backup into your home through floor drains, toilets, and sinks. This type of water damage should absolutely be handled by water damage specialists to correctly decontaminate, sanitize, and restore rooms affected by sewage water.

Knowing several major causes of water damage in home and businesses can help prevent unmitigated damages to your home. But, if disaster strikes, call SERVPRO of Old Saybrook with any water damage issues.

No job is too big – we have the experience and resources necessary to restore your home to pre-damage conditions

We’re open 24/7 and waiting for your call. 800-734-3213

Storm Damage - What Should I Do?

12/17/2019 (Permalink)

Water flowing down with text: storm damage? call servpro Call SERVPRO of Old Saybrook if you face any storm, flood or water damage issues.

If you find yourself with a flooded basement, leaking roof, or any other kind of water damage from our recent storms, here is a list of what you should do:

  • Find where water is entering your home. If your home has a down tree, or any holes letting in water - call someone to stop the water source.
  • Call your insurance company. Try to find if your damage can be covered by an insurance claim.
  • Take pictures of everything! This is important for your insurance adjuster.
    Start the water remediation process. Call a Water Damage Remediation company. You will likely need to remove water and dry out your home.
  • Address any structural issues and find any "hidden" water. You don't want to leave moisture in between walls or ceilings to prevent mold, mildew, and structural decay.

If your home or business has been affected by our recent storms, SERVPRO® of Old Saybrook is here to help.

SERVPRO® of Old Saybrook offers specialized storm damage cleanup and repair services:
- Water extraction
- Flood cleanup
- Storm cleanup
- Advanced drying techniques
- Moisture readings
- Building restoration
- And more

We are available 24/7, 365 days a year for emergency water damage services.

We will work with your insurance carrier, and will help guide you through the entire process.

Call Today!

Ice Dam Removal in Old Saybrook, CT

12/10/2019 (Permalink)

Ice Dam damage infographic water leaking from roof into home creating water damage This graphic shows how Ice Dams can create water damage in your home.

In the cold winter months of New England, it is not unusual for snow to be covering your roof, or to have icicles hanging along roof eaves for most of the season. It snows all the time up here! Unfortunately, what looks like a ‘winter wonderland’ may actually damage your home.

What is an Ice Dam?

An Ice Dam forms when melted snow refreezes at roof edges and can form with even as little as 1 or 2 inches of snow.

Three things are needed for an ice dam to form:

  1. Snow
  2. Heat to melt the snow
  3. Cold to refreeze melted snow into solid ice.

How Can Ice Dams Damage Your Home?

Ice Dams dislodge the shingles of your roof, making way for water to enter your home. The under-layer of the ice dam continuously melts and re-freezes due to the warmth of your roof, resulting in water entering your home.

This leads to:

  • Trapped moisture in ceilings, walls, and insulation
  • Water-stained ceilings
  • Peeling paint
  • Mold and mildew to growth
  • Ruin your gutters and make them sag.

Altogether, the water damage from ice dams can affect the structure of your home.

What Should You Do?

To completely remove an ice dam without damaging your roof, it is likely best to call specialists like SERVPRO® of Old Saybrook. We have specialized equipment to safely and easily remove ice dams. We’re available 24/7 for emergency service. Call us today.

Source: UMASS Amherst

Water damage from basement floods in residential homes

10/13/2019 (Permalink)

Clip art of Fuse Box Old or new fuse boxes are at risk

Remember that when flooding does occur the main goal is to get the basement emptied and dried out as quickly as possible to mitigate rotting or warping of surfaces and stem the growth of mold.

Use industrial grade fans to completely dry the basement and inspect the entire room carefully for any damage that may need to be repaired.

Don’t forget to check your fuse box to make sure it hasn’t been affected by the water as this can be a serious fire hazard.

While water damage from basement floods in residential homes may be a headache, it is something that needs to be taken very seriously as it can affect the safety of your entire home.

For this reason, if you have even the slightest doubt about your home’s safety, you should contact a professional to perform a thorough cleanup so that you and your family can rest easy.

We are open 24/7/365, we are waiting for your call 800-734-3213

Water damage clean up and mold for residential homes

10/8/2019 (Permalink)

blue icon of a house with lines under it that look like water, Water damage clean up for residential homes

Whether you decide to hire a professional or do it yourself, when it comes to mold prevention and remediation, time is of the essence. Mold can grow and spread through a whole house quickly so the sooner you act, the better off you’ll be.

An ounce of prevention now can help you avoid a whole lot of heartache down the road. Remember that mold loves wet and dark areas, so be sure to get into every last corner and crevice of your basement to ensure that it is dry and clean.

As a professional mold remediation company, we are equipped to address any issue, no matter how large or small.

It may seem like the end of the world, but handling water damage clean up for residential homes, it can be cleaned, fixed and brought back to normal. We can remove the mold from your home and let your whole family breathe easier.

Check out the mold house tour here.

Water damage dangers in residential home

10/8/2019 (Permalink)

litebulb resting on a shiney table and the top of the table has black lines and small white circles on its top Water damage dangers also include electrical dangers too

When discussing water damage dangers in residential homes, you can’t overlook the potential for electrical problems.

Obviously, water and electricity don’t mix well, so often when flooding occurs it can damage the wiring in your home.

If that damage isn’t properly addressed it can lead to blown fuses, damaged appliances, and even electrocution or fire.

If there is any chance that your wiring has been affected, you should have it checked out by a licensed electrician to be completely safe.

Flooding can happen for any number of reasons and whether the water comes from inside or outside the home it can bring a host of serious problems along with it.

When your family’s safety is at stake, you can’t afford to overlook potential water damage dangers in residential homes.

A little extra precaution now could make all the difference with electrical risks for you and your family too.

Water Damage From Basement Floods in Residential Homes

10/3/2019 (Permalink)

brick steps leading down to the basement with railing on steps What's in your basement?

Water damage from basement floods in residential homes is a major headache for all homeowners. If you have a home with a basement, especially if it’s an older home, it is likely to develop drainage problems at some point and that can lead to flooding and costly repairs for you.

Dealing with water damage in your basement is never easy but it doesn’t have to be overwhelming if you know what to look for and how to proceed.

There can be a number of causes for basement flooding, from heavy rain due to storms to sewer backups, and the way you handle the ensuing damage often depends heavily on the original source of the water.

While it may seem like all water is the same, this actually isn’t the case. Some water can be more hazardous and may require professional cleanup to handle the damage while other kinds of water you may be able to handle yourself.

Of course, any time that sewer backup is involved, the residential basement water damage can be more invasive, involving bacteria and other germs present in sewage that can cause serious health problems.

In this type of situation, extra precaution should be taken while cleaning up the damage so that you aren’t exposed to illness and infection.

Water Damage Prevention in Residential Homes

9/29/2019 (Permalink)

2 car garage home at dusk with lites on in house after a rain storm Protect Your Home

Water damage prevention in residential homes can go a long way toward saving you money and heartache. Sometimes, as in the case of a sudden storm, it may not be possible to avoid flooding, but there are some steps you can take that may help to keep your home free from potentially costly water damage and your family safe and secure.

One of the main causes of flooding is clogged gutters or drainpipes. It’s a good idea to have your gutters regularly cleaned, especially in the autumn as falling leaves can build up and cause serious problems. You can also buy gutter guards that will allow water to get through while keeping the gutter free of larger debris.

At the same time, you want to ensure that your downspout extends at least 10 feet from your house to ensure that water is running off and not seeping into the ground around your foundation.

Another possible culprit when it comes to flooding is burst or damaged pipes. In order to prevent water damage in residential homes, it is always a good idea to check your supply line and ensure that it is in good condition. Since plastic is more prone to cracking and breaking, it is recommended that you replace any plastic supply lines with more durable stainless steel.

Possible Causes for Water Damage in Your Old Saybrook Home

9/24/2019 (Permalink)

Sewage & water on hallway floor, partially dammed up to prevent spreading Sewage Backup

Causes & Categories of Water Damage in Old Saybrook:

There are various assorted potential causes of water damage in Old Saybrook.

Causes can be:

  • Washing machines lines breaking
  • Leaky dishwashers that wear out from use
  • Clogged pipes from sludge build-up
  • Leaking roofs due to age or damage
  • Broken toilet pipes due to age, cold or trauma
  • Heavy rain that pools
  • Snow or ice that can create ice dams or build-up and force water into your roof

The magnitude of damage depends on the quantity of water and the reason the damage occurred.

It's critical to begin the cleanup as soon as manageable. The longer your business or home is exposed to the water, the more damage.

Different Types of Water Damage in Old Saybrook:

Clean water. This may be a broken appliance or an overflowing sink. The water does not represent a danger to people. But understand, any water becomes septic overtime after it stops moving.

Gray water. This is contaminated. Think sump pumps or a damaged lavatory. At first glance, it doesn't appear dirty, it may even be brownish in color. Either way, it should be considered contaminated.

Blackwater. One leading root of black water is damaged sewage piping. Some other source is water that's been stagnant.
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Links: to consider for more information on water damage

Staying Healthy around Standing Water in Old Saybrook

9/19/2019 (Permalink)

man paddling on a paddle board across water Don't even think about using your paddleboard in standing water

Staying Healthy Around Standing Water in Old Saybrook:

Standing water of any kind in Old Saybrook can be a powerful source of disease. Floods can be worse due to the amount of water involved. Even small puddles can pose a risk.

Different kinds of debris can be found in floodwaters such as dead animals, rotted plants, and sewage, to name a few. If you have water damage inside your home, watch for debris in the home as well to include rooted food and electrical problems.

Viruses and bacteria can cause illnesses. To reduce your chances of catching something, SERVPRO of Old Saybrook suggests:

  • Washing dirty clothes and towels in hot water. Use bleach if possible
  • Remember that you can shake hands with an infected person and get infected.
  • Do not allow children to play in the flood water
  • Wash children’s hands before meals
  • Disinfect toys before letting children play with them
  • Use bleach or other disinfectants on hard surfaces
  • Keep your hands washed

Cuts and rashes can become infected. Protect yourself and others in Old Saybrook:

  • Avoid floodwaters if you have an open rash or a cut
  • Clean cuts or rashes. Cover them with a waterproof bandage
  • Clean cuts with soap and clean water
  • If a cut becomes red, swollen, or is oozing, get medical attention

***

Links to the CDC for more information

Commercial Flood Insurance in Old Saybrook

9/14/2019 (Permalink)

Wet floor sign in standing water on floor in liquor store with cases of beer surrounding water Commercial Water Loss

The National Flood Insurance Program does not sell insurance. The suggested way to purchase flood insurance is through a licensed insurance broker or agent.

SERVPRO of Old Saybrook is assisting companies in our area to become educated on flood insurance.

In accordance with FEMA, 40 percent of small businesses don't reopen after undergoing catastrophic flooding.

Things to understand in Old Saybrook:

  • Check to find out whether you need to get flood insurance.
  • All insurance agencies for Old Saybrook should charge exactly the same for flood insurance
  • Most conventional business insurance does not cover flood damage
  • The National Flood Insurance Program sets the standard

Prices are based on:

  • if you reside in a flood plain
  • flooding is a risk in your region
  • age of the structure
  • building's structure type

Building property insurance covers the building. Personal property insurance covers the building’s contents

The National Flood Insurance Program advises you to get both forms of insurance

Note most policies take effect 30 days following the policy acquisition.

For more information, the NFIP support contact number is 1-800-427-4661


SERVPRO of all Old Saybrook urges the following: 

  • Find out if the National Flood Insurance Program is available to you
  • The National Flood Insurance Program may offer away to get a reduction in your insurance fees
  • Talk with Your insurance broker or agent when you want to make modifications

Stay safe and ensure that your company is protected in the devastation which accompanies unwanted flooding in your workplace.

Tips for Standing Water in Old Saybrook

9/8/2019 (Permalink)

living room with water damage from ceiling, plastic covers on furniture, doors & floor water loss living room

The danger of a flooding event will not end when the storm ends.

You still have to manage all that water and the floodwater may stick around up to 11 days or more before it finally evaporates... so it isn't time for you to relax just yet.

When you must evacuate your home or office, you usually do not go straight back until you were told it's safe. You can't forget to be careful.

Floods Aren't Natural Private Pools

  • Sewage, debris, as well as other disagreeable things,  could be swimming around in the storm-water left-overs.
  • So swimming, wading, rafting or any exposure could cause you to get sick.

The water is still dangerous

  • So do not drink the water or allow the water to get into your mouth or any open cuts.
  • Water also conducts electricity and underground electricity lines can provide you a harmful jolt.

Flood Waters vs. Animals:

  • Some critters may find your workplace a comfy spot to dwell.
  • Snakes along with other creatures may possibly enter your structure so be safe and wear work boots and thick gloves when you are moving around and cleaning up the area.

Remember, when tap water is dangerous to drink, it's dangerous to the pets too.

Things to do for Water Damage until Help Arrives in Old Saybrook

9/3/2019 (Permalink)

water stained carpet with machine and hose on right and someone standing on left with only boots showing water damage carpet

If your home or business in Old Saybrook has water damage, you can do some things before help arrives.

Make sure that the building or home is safe.

SERVPRO of Old Saybrook Wants You to Remember:

  • Waterlogged materials are very heavy
  • Wet surfaces are slippery
  • Make sure electrical power is off before you handle devices
  • Make sure you are standing on a dry area before you turn on the electric power

SERVPRO of Old Saybrook suggests that you:

  • Remove excess water with mops and/or towels
  • Wipe water from wood furniture or other items
  • Remove wet cushions. Prop them upright to dry
  • Hang up rugs to dry
  • Place foil or blocks between furniture and wet carpeting
  • Turn on dehumidifiers or air-conditioning if it is safe
  • Move colored items from wet carpeting
  • Move artwork to a safe, dry place
  • Move loose items from the floor or counters
  • Start drying items ASAP
  • Remember that mold starts growing within 24 hours
  • Stay away from rooms that have sagging ceilings

Links:

www.fema.gov

Water Damage Preventing Tips - Cleaning your gutters

7/13/2018 (Permalink)

Water Damage Preventing Tips - Cleaning your gutters

The weather changes and the falling leaves pile up. They remain in the gutters as the days turn colder and winter sets in. The gutters freeze over and then, with spring thaw, melt. If you’ve ignored your gutters over the last, eventually, they’ll pull away from the house. And that’s when the damage will be discovered. The siding, the foundation and even the landscaping can be ruined if you don’t take proper care of your gutters.

Too many people don’t take care of their gutters, believing it to be an unimportant and uninteresting task. However, cleaning your gutters should be penciled in on your maintenance calendar at least once a month.

Protect your home and its value from water damage

Gutters allow rainwater to keep from collecting on the roof, along the side of the house and at the home’s foundation. They’re designed to direct the water away, but when they’re clogged by leaves and other debris, the water can’t run through them. This leads to three problems that are costly and can be dangerous for the home’s occupants.

Air Conditioner Water Damage Restoration in Connecticut

6/25/2018 (Permalink)

Air Conditioner Water Damage Restoration in Connecticut

It is time to turn on your Air Conditions in Connecticut as almost host summer here.  While most people enjoy keeping their home or business cool and comfortable indoors throughout summer they don’t realize that air conditioners can sometimes cause a huge water damage if not properly maintained.

For eliminating Air-condition water damage in Connecticut, simply follow the bellow guidelines from SERVPRO of Old Saybrook.

 1.Make sure to change the air filter every month.

  1. It is important to regularly check to see that water is indeed flowing from the opening of the condensation line directly to the drain as it was designed to do, especially during periods of very high humidity in the atmosphere.
  2. When installing an AC condensation line, avoid using elbow connections if possible and have the line run in as straight an up and down direction as possible to facilitate water removal from the unit.
  3. Consider having a professional air conditioning repair service to clean the condensation line at least once a year or every six months if the AC system is used on a year-round basis.

Getting Rid of Mildew Smells in Carpet

5/25/2018 (Permalink)

Getting Rid of Mildew Smells in Carpet

Getting Rid of Mildew Smells in Carpet

Getting rid of a mildew smell in your carpet may seem like a challenge, but it's actually pretty simple to do. The first step is to make sure that the source of the water damage smell has been fully dealt with first so that any mold or mildew causing the issue doesn't continue to spread. Consider calling mold remediation experts to inspect and address any lingering leaks or mold issues for you, since handling it on your own can be dangerous.

Once you have addressed the original water damage and mold issues to prevent regrowth after cleaning, follow these steps to get rid of or prevent a mildew smell in your carpet:

  • Completely dry the affected area. If the room has windows, keep them open for several hours to distribute fresh air and speed drying. Dehumidifiers help remove moisture from both the air and your carpet fibers. Floor fans also increase air circulation, and pointing the airflow directly on your carpet will accelerate drying time.
  • Treat the carpet with a cleaning solution. Mix one cup of vinegar and 2 cups of warm water in a spray bottle. Gently spray the solution onto areas of the carpet that smell. Be sure not to oversaturate the area, since this can trigger more mold to grow.
  • Pour baking soda over the treated areas.Baking soda quickly absorbs odors and is safe to use around children and pets. Allow ample time for the baking soda to absorb any leftover moisture or odors, preferably overnight, and then vacuum it – and the smell – right up.

If you still having the same issue, contact SERVPRO today.

Categories of Flood Waters

5/24/2018 (Permalink)

Categories of Flood Waters

Water causing damage in a building can be assigned to categories depending on its source, and the level of chemical or biological contamination it contains.

Clean water from a sink overflow, broken water or steam line, or rainwater infiltration is referred to as category 1. Water in category 1 represents the lowest health risk to building occupants and clean-up crews. Building materials and furnishings damaged by category 1 water have the best potential for being salvaged.

There is a 24 to 48 hour window of time for the response to damage from water in category 1. After this period of time, the amount of microbial growth begins to lower the water quality to that of category 2.

Category 2 is water in the large range between absolutely clean and absolutely contaminated. This water has a significant degree of contamination due to its source, from microbial growth, or from contamination after the initial release. Sources of category 2 water damage may be storm drain backups, treated cooling water, some surface water, fire suppression systems, and discharges from equipment.

Water in category 2 presents a higher risk of disease or infection to people who come into direct contact with the contaminated area. Because of the additional contaminant in the water, materials damaged by category 2 water are much more difficult to salvage.

Category 3 is highly contaminated water from sewers, some rivers, seawater, and some surface water. This water will likely contain infectious viruses, bacteria, and parasites. It has the likelihood of causing disease or infection from direct or even indirect contact. This water may also contain toxic and allergenic materials.

Water Damage Emergency Services in Old Saybrook

5/22/2018 (Permalink)

Water Damage Emergency Services in Old Saybrook

SERVPRO of Old Saybrook is available 24 hours a day, 7 days a week, 365 days a year, for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help – 800-734-3213

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Old Saybrook has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Morristown

SERVPRO of Old Saybrook CT specializes in cleanup and damage repair of residential and commercial properties after fire or flood, including smoke extraction, flood mitigation, water removal, and mold remediation affect homes within the state of Connecticut. 

Contact us today for Water Damage Emergency Service in Old Saybrook

Old Saybrook Water Damage Restoration

5/11/2018 (Permalink)

Old Saybrook Water Damage Restoration

A water damage restoration technician has an extremely important job when a home is affected by excess moisture or fluid. Certified professionals in the industry can quickly reverse the extensive damage that a flood or sewage backflow can cause, and save as many items as possible in the process.  SERVPRO of Old Saybrook is a trusted leader in the restoration industry, and our highly trained technicians provide 24-hour emergency service. There is no job too big or too small for us to mitigate in an efficient and thorough manner.

Highly Trained Restoration Specialists

Our SERVPRO Professionals are highly trained in property restoration. From initial and ongoing training at SERVPRO's Corporate Training Facility to regular IICRC industry certifications, our Professionals are equipped with the knowledge to restore your property. The SERVPRO training program includes the follow:

    • IICRC Training
    • Employee Certification Training
    • Initial Franchise Training
    • E-Learning
    • Continuing Education Classes

Sewage Back-Up in Old Saybrook CT

5/10/2018 (Permalink)

Sewage Back-Up in Old Saybrook

Sewage is one of the most dangerous substances to enter homes or buildings. It contains fungi, bacteria and viruses, many of which are disease-causing. Unfortunately, many people fail to understand the hazards that sewage presents, particularly for the very young or very old, or for those with compromised immune systems or respiratory problems.

The IICRC complied guidelines for professional sewage clean-up called the Standard for Water Damage Restoration (S500).

Here are the key principles homeowners should know about sewage back-ups:

Sewage contains a variety of pathogenic – disease causing – fungi, bacteria, viruses and parasites. Anyone who works on sewage losses must have updated vaccinations, including one for Hepatitis B.

Sewage exposure is particularly dangerous for people with weakened immune systems, including anyone under two or over 60, those who are pregnant, ill, recovering from surgery, on prescription drugs or chemotherapy, or are AIDS victims.

It is not safe to stay in a building that’s flooded with sewage unless the contaminated area can be completely sealed off and placed under controlled air flow so that there will be no cross contamination of unaffected areas.

Highly absorbent sewage-saturated materials, such as carpet, pad, upholstery, bedding, wicker, paper or even fabrics that can’t be washed in hot water (130°F/54°C) for at least 10 minutes, must be contained and disposed of properly.  This goes for sewage-saturated drywall, insulation and several other structural materials too.  There’s simply too great a health risk involved if any of these materials are dried in place and cleaned only.

Only the most highly trained professionals should attempt sewage remediation work. Then, a “third party” indoor environmental professional can provide post-remediation verification or “clearance testing” to ensure that the home or building is safe to re-occupy.

24 Emergency Service - SERVPRO of Old Saybrook

Sewage backup should be considered an emergency and dealt with as quickly as possible. We are the water damage restoration specialists with specific training and expertise to safely restore your home or business. Contact SERVPRO of Old Saybrook for any emergency Sewage Back-Up services.

Commercial Water Damage Restoration in Old Saybrook

5/10/2018 (Permalink)

Commercial Water Damage Restoration in Old Saybrook

Flood water damage can strike your business or commercial property without notice and at any time of the day or night. The flooding can be caused from numerous reasons , and  create turmoil and completely disrupt the daily running of your business therefore you need fast immediate action when flooding occurs.

The team at SERVPRO of Old Saybrook will respond immediately to your emergency call and work around the clock if necessary in order to rectify and restore your flooded premises as fast as possible. Our focus is on having your business back to normal and running smoothly as fast as possible.

Commercial Flooding Can Be Extensive

When internal flooding occurs after hours in commercial buildings due to burst pipes , hot water systems etc , the flooding can be quite severe as the water can continue to run throughout the property for hours and even days without being detected causing major water inundation and flooding.

Our professional and qualified team have the experience , the training and the specialized equipment to handle and deal with absolutely any flood water damage situation no matter how large or how small. We closely monitor the drying process to ensure your property is dried thoroughly and properly.

Contact us today for commercial water damage restoration.

Flood water damage warnings and tips

11/28/2017 (Permalink)

Flood water damage warnings and tips

When flooding strikes our local area, lives can be disrupted and homes may experience water damage.

Important warnings about water damage:

  • Do not go into rooms with standing water if the electricity is still on!
  • Do not use electrical appliances while on wet surfaces.
    • Do not use an ordinary vacuum to remove water.
    • Do not lift tacked down carpet without professional help.

Help minimize additional water damage and costs by following these steps:

After experiencing water damage:

  • Use fans to circulate the air and assist drying,
    • Use dehumidifiers if available,
    • Remove as much water as possible by mopping and blotting,
    • Wipe furniture dry,
    • Lift draperies off carpet, loop through a coat hanger, and place the hanger on the drapery rod,
    • Prop up wet furniture cushions for even drying and place small wood blocks under furniture legs,
    • Remove wet area rugs or other floor coverings,
    • Open furniture drawers, closet doors and luggage to enhance drying,
    • Move photos, paintings and art objects to a safe, dry location,
    • Remove wet fabrics and dry them as soon as possible. Hang furs and leather goods to dry separately at room temperature,
    • Do not remove damp books from shelves. Leave tight to prevent pages from rippling,
    • Control interior temperatures with heat or air conditioning. Keep interior temperatures between 70º and 80º.

If you need water, fire, or mold restoration services, the professionals at SERVPRO are here to help you! Call us at 203-630-2273

Be safe and warm during the winter

11/28/2017 (Permalink)

Be safe and warm during the winter

Many people prefer to remain indoors in the winter, but staying inside is no guarantee of safety. Take these steps to keep your home safe and warm during the winter months.

  • Winterize your home.
    • Install weather stripping, insulation, and storm windows.
    • Insulate water lines that run along exterior walls.
    • Clean out gutters and repair roof leaks.
  • Check your heating systems.
    • Have your heating system serviced professionally to make sure that it is clean, working properly, and ventilated to the outside.
    • Inspect and clean fireplaces and chimneys.
    • Install a smoke detector. Test batteries monthly and replace them twice a year.
    • Have a safe alternate heating source and alternate fuels available.
    • Prevent carbon monoxide (CO) emergencies.
      • Install a CO detector to alert you of the presence of the deadly, odorless, colorless gas. Check batteries when you change your clocks in the fall and spring.
      • Learn symptoms of CO poisoning: headache, dizziness, weakness, upset stomach, vomiting, chest pain, and confusion.

THE INSURANCE CLAIMS PROCESS - WATER DAMAGE

5/22/2017 (Permalink)

THE INSURANCE CLAIMS PROCESS - WATER DAMAGE

It’s important to know what to do after you experience flood damage so that you can get your life back to normal, come back to your property, and receive speedy payment from your flood insurance claim. This article contains important steps to help you make sure the process is as quick and painless as possible.

After you’ve experienced flood damage, a flood claim has to be filed. You should expect to hear from an insurance adjuster.

Before the adjuster visits your property (before your flood claim payment can be issued), you’ll need to take important steps to prepare for the insurance claim.

TAKE THESE IMPORTANT STEPS:

1. Separate damaged property from undamaged property so it’s quicker to assess what you need coverage to repair.

2. Take photographs of all damaged property, including discarded objects, structural damage, and standing floodwater levels. Be careful!

3. Make a list of damaged and lost items including the date of purchases, values and receipts for each item, if possible.

4. Place flooded items outside the home. Officials may require disposal of damaged items, but wait for instruction to throw anything in your insurance claim away.

DURING THE VISIT, THE INSURANCE ADJUSTER WILL:

• Examine your damaged goods and property.

• Help determine your final estimate for flood damages.

• Give you a Proof of Loss form. This document is your official claim for damages. It substantiates the insurance claim and is required before the National Flood Insurance Program (NFIP) can compensate you for flood damage.

NEXT STEPS:

• Complete, sign and return the Proof of Loss form to your insurance company within

60 days of the flood.

• Once insurance received the form, you and your insurance company agree on the amount of damages, then they will issue payment.

Tips for Preventing Air Conditioner Water Damage

5/11/2017 (Permalink)

Air Conditioner Water Damage restoration

Most homeowners who enjoy cool and comfortable temperatures indoors throughout summer (thanks to their air conditioning system) don't realize that air conditioners can sometimes cause water damage, if not properly maintained. When working at peak efficiency, an air conditioner can collect 10 to 20 gallons of water daily. Ideally, this water drains off of the condensation coil into a collection pan and then is disposed of automatically into the sewer system. However, if the drain becomes clogged, and the unit produces more water than it can easily handle, the overflow of water can lead to damaged floors and carpeting, in addition to creating unhealthy deposits of mold.


A clogged drain line is often a major source of creating water damage, but other causes include excessive condensation that occurs when the unit is running around the clock, in addition to evaporator coils that may freeze up and then defrost on a regular basis. Because most of the unit is typically hidden from view, unless regular inspections take place, water damage can be occurring on a daily basis and accumulating into hundreds of dollars worth of damage.


One of the best ways to avoid air conditioner water damage is to change the HVAC air filter at least once a month. This gives a homeowner the opportunity to observe whether or not there is excessive moisture collecting on the condensation line. Ensuring that an AC unit has clean air filters also helps prevent the unit from overworking, a situation that causes freezing and then defrosting on the evaporator coils, leading to water damage. It's also important to regularly check to see that water is indeed flowing from the opening of the condensation line directly to the drain as it was designed to do, especially during periods of very high humidity in the atmosphere.


When installing an A/C condensation line, avoid using elbow connections if possible and have the line run in as straight a vertical direction as possible to facilitate water removal from the unit. It's a good idea to get a professional air conditioning repair service to clean the condensation line at least once a year or every six months if the AC system is used on a year-round basis. A professional plumbing service can also install a condensation pump to help ensure the free flow of excess water into the proper disposal drain. A repair technician may recommend installing a device known as a safety float switch, which will automatically shut down the power to an A/C unit whenever condensation builds up and there is a danger of water overflow.


Professional maintenance of your HVAC unit on an annual basis can also help to prevent water damage by checking the air filter, the condition of the condensation line, as well as the drains to eliminate any blockage, or other problems. Ask about having your air conditioner service technician apply an algaecide to your system to discourage build-up of debris in the drain lines in addition to prevent the growth of mold and mildew, which can spread throughout the HVAC system and pollute the air throughout the house.


Enjoy better efficiency and cooler air flow indoors  throughout summer by following the steps above to ensure you get the most out of your HVAC and air conditioning units.


Do You Have  Air Conditioner Water Damage?
Call Us Today – (860) 388-1776

Water Damage restoration in Old Saybrook CT

5/5/2017 (Permalink)

Water Damage Emergency Service in Old Saybrook CT

Water Damage:

What you can do until help arrives

After any water damage situation, your primary focus should be safety:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

Have A Water Damage in Old Saybrook CT? 
Call us at (860) 249-8685 – SERVPRO of Old Saybrook CT

What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.